Wing Tai Retail, a subsidiary of Wing Tai Holdings, is Singapore’s leading fashion and lifestyle retailer. With its insights and strong networks, it appeals to franchises and manages a portfolio of 15 prominent international brands.
By its distinctive brand offerings in over 140 retail outlets in Singapore, Wing Tai Retail is a fashion authority, keenly attuned to the fast-changing retail landscape. It stays ahead of the competition through the fashioning of excellent customer experiences viz. style advisory and personal shopping services.
With over 500,000 square feet of prime retail space, its innovative in-store experiences inspire Asia’s fashion aficionados to engage with its high-street and boutique collections. By setting each brand apart and making them memorable, Wing Tai Retail is an exemplar fashion brand maker.
Embracing innovation and technology, Wing Tai Retail emphasises staff training and development. Through its rigorous development programmes, Wing Tai Retail contributes towards strengthening the local retail industry and focuses on raising the bar on Singapore’s pitch as a global retail destination.
Wing Tai Retail achieves strong standing in service, organisational and marketing excellence. In 2013, the Singapore Retailers Association awarded over 130 of its staff the coveted excellent service awards. It is the first fashion retailer to be awarded Singapore quality award in business excellence in 2012. That same year, it won Singapore service excellence medallion’s organisation commendation for service leadership and service professional award.
It is the only retailer among four exemplary enterprises selected by the 2011 GEMS (Go-the-Extra-Mile-for-Service) Up committee to showcase its customer centric initiatives to the Singapore government, media and industry partners. It is also the first retailer sponsored by e2i that has collaborated with French Training Institute – MODSPE PARIS on a customised fashion styling certification of its staff, the style ambassadors.
Other national and industry awards achieved include Singapore experience awards best customer service 2011, British business awards for customer service excellence 2011, and tourism host of the year award retail category 2008.
Wing Tai Retail’s Values
Seek a win-win balance with every customer, partner and employee.
Always provide customers with quality plus.
High emphasis on people development, nurturing talents and grooming leaders for their career progression and learning.
Cultivate a result-oriented culture through teamwork, trustworthiness, passion and a strong sense of purpose, working towards achieving common organisational goals.
Seek pleasure and fun at work and always embrace challenges with a positive attitude, emerging stronger with new learning.