Singtel Group

The Singtel Group is Asia’s leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT) as well as digital solutions.

In January 2015, Singtel launched a new brand identity, the first in 16 years, with a promise –Let’s make everyday better.  This reflects a new phase in Singtel’s transformation journey to grow beyond traditional telecommunications into multimedia and ICT services.

The new Singtel aims to celebrate customers’ everyday achievements and help them discover experiences that are effortless and seamless in everything they do – at work, at home or when doing their favourite things.  It marks a bold commitment to enrich lives with better service, technology and content.

 

Making everyday experiences better with service enhancements 

Singtel will continue to strengthen its network reliability and speed, and launch new innovative products.  It plans to reshape the customer experience with a series of new service promises, including shorter waiting times and distinct recognition of customer loyalty.

Since January, customers have been able to book their preferred appointment times with Singtel shops via singtel.com, reducing their waiting time at the shops. Additionally, customers are also now able to request call-backs by Singtel hotline officers at their preferred times, and if they have a service appointment, they can also expect Singtel technicians to arrive within 30 minutes of the allocated time. 

 

Awards and Accolades

2015

Finance Asia
Best Corporate Governance
Best Investor Relations
Best CEO
Best CFO

Computerworld Singapore Customer Care Awards 
Telecommunication Services 
VOIP/ IP Telephony Systems 

Asia Communication Awards
Satellite Operator of the Year 

Network World Asia Information Management Awards
Security-as-a-Service 
Disaster Recovery and Business Continuity 

HWM + HardwareZone.com Tech Awards
Best Telco (Singapore)
Best Fibre Broadband Service (Singapore)

Singapore Health Award 2014
Platinum Award

Sing Tao IT Square Editors’ Choices 2014 Award
Best Managed ICT Service Provider

International Quality & Productivity Centre Process Excellence Award
Best Process Improvement Project (under 90 days) – Project Be There 
Best Technology-Enabled Process Improvement Project – Dash 

ASEAN Corporate Governance Award 2015
1st in Singapore

2014

World Communication Awards
User’s Choice 

Asia Pacific ICT Alliance Awards (APICTA Awards) 2014 
Dash – Merit Award 

Metro Ethernet Forum 2014 Ethernet Excellence Award
Global Wholesale Service Provider of the Year 

Aon Hewitt

2014 Global Aon Hewitt Top Companies for Leaders – Winner

Aegis Graham Bell 2014 Awards
Innovation in Telecom Network Infrastructure

Investors’ Choice Awards 2014
Runner-Up – Internal Audit Excellence Award
Special Recognition Award – Group Chief Internal Auditor, Chor Khee Yang

NetworkWorld Asia Readers’ Choice Product Excellence Awards
Managed Infrastructure Services
Managed Security Services 

SiTF Awards 
Best Consumer Product (Gold) – Dash

MediaPost OMMA Awards
Mobile Marketing Single Execution (Gold)

 

Singtel Group ad